Customer Service Resumes

by Lisa McGrimmon

Customer service resumes should highlight your soft skills and technical skills. This sample resume for customer service will give you some inspiration.

Please keep in mind that, although it can be very helpful to use sample resumes for ideas and guidance, when you write your own customer service resume, be sure to avoid copying word for word. Use your own language, and be sure to include details that are specific to your own accomplishments, industry and experience.

Jane Fakename
202 Any Street, City, State
(555) 000-0000
janefakename@emailprovider.com

PROFILE

Experienced customer service representative with proven commitment to increasing productivity, customer satisfaction and company productivity. Areas of expertise include client services, troubleshooting, and account retention.

PROFESSIONAL SUMMARY

Efficient, well organized and able to work in a fast paced environment; resolved approximately 200 inquiries per week
Results oriented; consistently exceed company targets for quality, accuracy and speed of service by over 20%
Excellent sales skills; successfully cross sell products on 45% of calls
Committed to maintaining exceptional product knowledge to effectively resolve customer concerns and up-sell by recommending appropriate products
Demonstrated ability to effectively assess areas of customer concern and offer appropriate recommendations, resulting in increased productivity, account retention and customer loyalty
Able to quickly establish a positive rapport with clients and work well with all levels of management
Proficient with MS Word, Excel, PowerPoint, Outlook and able to quickly learn industry specific customer service software

ACCOMPLISHMENTS

Lead trainer for new call centre staff; ensured new customer service representatives made smooth transition into new role and were able to provide quality customer service
Developed training and customer service manuals for four new product lines
Proven ability to diffuse volatile customer situations; directly responsible for resolving complex issue that resulted in retention of $500,000 contract
Completely revised product database, which simplified product information searches and increased representative efficiency by an average of 10%

EXPERIENCE

Customer Service Representative, ABC Company, Anytown, State

2006-2011

Consulted with customers by telephone; provided information about products, processed orders, and resolved customer concerns
Based on knowledge of recurring customer concerns, recommended changes to packaging, shipping and billing methods, which completely eliminated some issues, and reduced customer calls on other issues by 60%
Maintained accurate and timely records of customer communications and transactions, and followed up to ensure appropriate actions were completed to resolve customers' concerns

Customer Service Representative, XYZ Company, Anytown, State

2004-2006

Worked with customers to resolve billing related issues and assist sales staff with concerns related to specific transactions and billing
Advised potential customers, providing information about packages and pricing, plan features and billing processes
Accurately completed enrolment records and maintained complete and accurate records of customer calls using in-house customer service software

EDUCATION

Diploma in Customer Service, City College, City, State

2003

PROFESSIONAL DEVELOPMENT

Cross Selling Strategies Course, ABC Company, City, State

2010

Closing the Sale Course, ABC Company, City, State

2008

In addition to this sample resume for customer service, the links on the resume ideas page will give you plenty of information to help you write your own customer service resumes.