Customer Service Resumes
by Lisa McGrimmon
Customer service resumes should highlight your soft skills and technical skills. This sample resume for customer service will give you some inspiration.
Please keep in mind that, although it can be very helpful to use sample resumes for ideas and guidance, when you write your own customer service resume, be sure to avoid copying word for word. Use your own language, and be sure to include details that are specific to your own accomplishments, industry and experience.
Jane Fakename
202 Any Street, City, State
(555) 000-0000
janefakename@emailprovider.com
PROFILE
Experienced customer service representative with proven commitment to increasing productivity, customer satisfaction and company productivity. Areas of expertise include client services, troubleshooting, and account retention.
PROFESSIONAL SUMMARY
- Efficient, well organized and able to work in a fast paced environment; resolved approximately 200 inquiries per week
- Results oriented; consistently exceed company targets for quality, accuracy and speed of service by over 20%
- Excellent sales skills; successfully cross sell products on 45% of calls
- Committed to maintaining exceptional product knowledge to effectively resolve customer concerns and up-sell by recommending appropriate products
- Demonstrated ability to effectively assess areas of customer concern and offer appropriate recommendations, resulting in increased productivity, account retention and customer loyalty
- Able to quickly establish a positive rapport with clients and work well with all levels of management
- Proficient with MS Word, Excel, PowerPoint, Outlook and able to quickly learn industry specific customer service software
ACCOMPLISHMENTS
- Lead trainer for new call centre staff; ensured new customer service representatives made smooth transition into new role and were able to provide quality customer service
- Developed training and customer service manuals for four new product lines
- Proven ability to diffuse volatile customer situations; directly responsible for resolving complex issue that resulted in retention of $500,000 contract
- Completely revised product database, which simplified product information searches and increased representative efficiency by an average of 10%
EXPERIENCE
|
Customer Service Representative, ABC Company, Anytown, State |
2006-2011 |
- Consulted with customers by telephone; provided information about products, processed orders, and resolved customer concerns
- Based on knowledge of recurring customer concerns, recommended changes to packaging, shipping and billing methods, which completely eliminated some issues, and reduced customer calls on other issues by 60%
- Maintained accurate and timely records of customer communications and transactions, and followed up to ensure appropriate actions were completed to resolve customers' concerns
|
Customer Service Representative, XYZ Company, Anytown, State |
2004-2006 |
- Worked with customers to resolve billing related issues and assist sales staff with concerns related to specific transactions and billing
- Advised potential customers, providing information about packages and pricing, plan features and billing processes
- Accurately completed enrolment records and maintained complete and accurate records of customer calls using in-house customer service software
EDUCATION
|
Diploma in Customer Service, City College, City, State |
2003 |
PROFESSIONAL DEVELOPMENT
|
Cross Selling Strategies Course, ABC Company, City, State |
2010 |
|
Closing the Sale Course, ABC Company, City, State |
2008 |
In addition to this sample resume for customer service, the links on the resume ideas page will give you plenty of information to help you write your own customer service resumes.
