Sample Customer Service Resume

This sample customer service resume is written in the combination style. You might notice that the content has been formatted to take up a little extra space since there was too much information to fit well on one page but not enough to fill two pages.

A customer service representative resume should highlight both soft skills and technical skills, as you will see in this example.

Jane Fakename 
202 Any Street, City, State 
Home: (555) 000-0000 
Cell: (000) 000-0000 
janefakename@emailprovider.com


PROFILE

    Experienced customer service representative with proven commitment to increasing productivity, customer satisfaction and company productivity. Areas of expertise include client services, troubleshooting, and account retention.

PROFESSIONAL SUMMARY

  • Efficient, well organized and able to work in a fast paced environment; resolved approximately 200 inquiries per week
  • Results oriented; consistently exceed company targets for quality, accuracy and speed of service by over 20%
  • Excellent sales skills; successfully cross sell products on 45% of calls
  • Committed to maintaining exceptional product knowledge to effectively resolve customer concerns and up-sell by recommending appropriate products
  • Demonstrated ability to effectively assess areas of customer concern and offer appropriate recommendations, resulting in increased productivity, account retention and customer loyalty
  • Able to quickly establish a positive rapport with clients and work well with all levels of management
  • Proficient with MS Word, Excel, PowerPoint, Outlook and able to quickly learn industry specific customer service software

ACCOMPLISHMENTS

  • Lead trainer for new call centre staff; ensured new customer service representatives made smooth transition into new role and were able to provide quality customer service
  • Developed training and customer service manuals for four new product lines
  • Proven ability to diffuse volatile customer situations; directly responsible for resolving complex issue that resulted in retention of $500,000 contract
  • Completely revised product database, which simplified product information searches and increased representative efficiency by an average of 10%


Page 2

Jane Fakename 
202 Any Street, City, State 
Home: (555) 000-0000 
Cell: (000) 000-0000 
janefakename@emailprovider.com


EXPERIENCE

Customer Service Representative, ABC Company, City, State

2009-2014

  • Consulted with customers by telephone; provided information about products, processed orders, and resolved customer concerns
  • Based on knowledge of recurring customer concerns, recommended changes to packaging, shipping and billing methods, which completely eliminated some issues, and reduced customer calls on other issues by 60%
  • Maintained accurate and timely records of customer communications and transactions, and followed up to ensure appropriate actions were completed to resolve customers' concerns

Customer Service Representative, XYZ Company, City, State

2007-2009

  • Worked with customers to resolve billing related issues and assist sales staff with concerns related to specific transactions and billing
  • Advised potential customers, providing information about packages and pricing, plan features and billing processes
  • Accurately completed enrolment records and maintained complete and accurate records of customer calls using in-house customer service software

EDUCATION

Diploma in Customer Service 
City College, City, State

2006

PROFESSIONAL DEVELOPMENT

Cross Selling Strategies Course 
ABC Company, City, State

2013

Closing the Sale Course 
ABC Company, City, State

2011

Here is the same resume with explanations about why certain formatting choices were made.

Sample Customer Service Resume


Customer Service Resume Sample

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